No Returns

Return Policy — SNA Infotech Pvt. Ltd.

All sales of products and services by SNA Infotech Pvt. Ltd. are final. We do not accept returns, and no return window applies to our products.

Because our offerings include IT hardware, software licenses, and configured or integrated solutions supplied to order, products are non-returnable and non-refundable once the order is placed and delivered.

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Repair & Replacement

Products are not taken back for return or refund. A faulty product will be repaired if it is covered under any of the following:

• An active manufacturer / product warranty
• An Annual Maintenance Contract (AMC) with SNA Infotech Pvt. Ltd.
• A valid Care Pack (applicable to printers)

Repairs are carried out in accordance with the applicable warranty, AMC, or Care Pack terms. A product will be replaced only if it is found to be Dead on Arrival (DOA) — that is, defective at the time of delivery.

Any product that is not covered by one of the above, and is not a DOA case, will not be taken back, returned, or refunded.

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Dead on Arrival (DOA)

A product is treated as Dead on Arrival if it is found to be defective or non-functional at the time of delivery. A DOA product is eligible for replacement only when all of the following conditions are met:

• The fault is reported to SNA Infotech within 7 (seven) days of delivery.
• The product is reported before it is put into regular use.
• The unit is returned in its original packaging, with all accessories, cables and bundled items intact.
• The original purchase invoice and, where available, proof of delivery and the product serial number are provided.

The DOA status must be confirmed by SNA Infotech and, where applicable, by the respective manufacturer (e.g. HP, Xerox) before a replacement is issued. Replacements follow the applicable manufacturer's DOA terms. Faults reported after the 7-day DOA window, or on products already in use, are handled as repairs under the applicable warranty, AMC, or Care Pack — not as replacements.

To report a DOA product or raise a repair request under warranty, AMC, or a Care Pack, please contact our team.

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This policy applies to purchases in India.