Infrastructure Management

Infrastructure Management Services

SNA Infotech offers comprehensive Infrastructure Management Services (IMS) aimed at reducing operational costs while optimizing IT investments' performance...


Desktop Support Services

Comprehensive IT infrastructure management and desktop support services ensure operational efficiency and enhanced service levels. These services are delivered through a blend of remote helpdesk and deskside support, offering end-to-end ownership. Trained and certified professionals provide nationwide coverage to maintain and support IT systems, ensuring seamless functionality across all business operations.

Desktop Support Essentials

End-to-End Support Ownership:Complete responsibility for IT support services, ensuring smooth operations.

Comprehensive IT Skills: Expertise across a wide range of IT systems, from hardware to software.

Nationwide Coverage:Trained, certified, and licensed resources available across the country to offer effective and timely solutions.

Facilities Management Services

SNAIPL specializes in facilities management across various sectors like manufacturing, BFSI, corporate, government, and PSU installations. Their services encompass server, OS, network, database, and messaging management, as well as backup solutions, ensuring high availability, performance, and security for large facilities.


Server & OS Management Services

These services cover user account management, updates, security patches, performance tuning, and backup solutions. Regular monitoring and proactive security measures ensure system efficiency and minimize downtime.

Network Management Service

Comprehensive network management services include LAN administration, network security, troubleshooting, traffic management, and configuration of network equipment.

Messaging Convergence Service

Offers deployment and management of messaging solutions like Exchange, Domino, UMS, and Postmaster, including user and mailbox management, email integration, and security.

Backup Management Service

Includes backup server installation, user account management, routine backups, media management, and reporting to ensure data security and accessibility.

Vendor Management

This service includes overseeing vendor relationships, preparing SLAs, managing critical part inventories, and tracking and escalating vendor complaints. It focuses on performance analysis to ensure vendors meet uptime commitments and supports smooth IT infrastructure operations, enhancing efficiency and cost-effectiveness.


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