A technical helpdesk is vital for efficient customer and employee support. We provide end-to-end assistance, acting as a single point of contact for logging, diagnosing, and resolving technical issues. Scalable and cost-effective, our services complement or fully manage existing setups, ensuring smooth operations while allowing businesses to focus on core priorities.
We provide expert technical support, handling call logging, diagnostics, and issue resolution for hardware and software. Our services enhance or fully manage your helpdesk operations, ensuring reliable and efficient support.
Onsite resources for maintenance or weekly equipment checks. Remote monitoring and prompt issue resolution.
Temporary equipment is provided during repairs to minimize workflow interruptions.
Tailored options like facilities management and on-call assistance.
Our technical support covers a wide range of products, including:
Computer Peripherals:Printers, scanners, and more.
Software: Operating systems, applications, utilities, and security tools.
Hardware: Desktops, notebooks, and servers.
Networking/Telecom: Equipment setup and maintenance.
Internet Services: Connectivity solutions.
CCTV & Security: Cameras, fire alarms, and related products.
Audio-Visual Systems: PA systems, video conferencing, and AV setups.
We offer high-quality audio conferencing systems from top manufacturers tailored to meet businesses' needs. Tested for reliability, they are available at competitive prices and delivered on time to ensure seamless communication across companies in India.
SNA provides remote helpdesk services to manage IT, office automation, electronic security, audio-video integration, and barcoding infrastructure for large corporations. The service offers a single point of contact for all service inquiries, tracking server, network, and peripheral performance. With tiered L2 and L3 support, trained agents resolve issues efficiently, even remotely. This service allows businesses to offer 24/7 support without needing expensive in-house IT staff or call center investments, ensuring cost-effective, high-quality end-user support.
Our services address key end-user issues, including hardware diagnosis (desktop, notebook, peripherals), troubleshooting operating systems, shrink-wrapped and business applications, and email support. We also assist with network connectivity, basic network admin (password resets, account maintenance), remote user access, and ensure compliance with corporate IT policies. Our team works to resolve these problems efficiently, enhancing the overall user experience.
The support service offers Level 1 and Level 2 engineers, along with advanced contact center technology. It enables multi-channel communication (voice, email, chat) and features live collaboration with remote assistance. The service is cost-effective, based in India, and ensures consistent service levels with real-time client reporting. With 24/7 coverage, rapid deployment, and an efficient escalation process, it ensures seamless operations across your organization.
SNA Infotech Pvt Ltd provides turnkey solutions for Business and Technology Relocation Projects as well as new facility construction projects.
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