SERVICE CENTRE
5-STAR SERVICE MODEL
SNA offers a pan-India coverage by providing service centers to the customers of OEMs for Level 1 and Level 2 repair services. The centers provide local services for a designated city/ area and have the expertise required for the products serviced. The Centers provide the following services
- Walk-in Service
- Onsite Service
- Installation Services
5-STAR SERVICE MODEL
- Connect
- Commit
- Complete
- Confirm
- Call Back
WALK IN SERVICES
WALK IN SERVICES
The Service Centers provide the following services:
- Advance Exchange
- Upgrades
The products currently being supported by Service Centers are :
- PCs/ Notebooks/ Servers
- Fax Machines/ Copier's Machines/ MFD
- EPABX Systems/ KTS/ Projectors
- CCTV Camera, Access Control/ Fire Alarm etc.
- Switchers/ Amplifier etc.
- Barcode Printers and Scanners
- PA System
- Audio-Video Integrations, Video-Conferencing
ONSITE SERVICES
SNA offers on-site services for end-users and enterprises along with its Remote Services helpdesk to provide integrated solution to ensure call closure. The On-site teams work closely with service centres in the designated area/city and the call centre to ensure upgradation of services rendered. The teams are dedicated or shared as per client requirement.
SNA onsite services are designed to help its clients cost-effectively maintain and service their high availability, desktop/workgroup, networking and communications, and specialty equipment. SNA provides single point of call logging facilities to the customers through its Helpdesk and keeps a track on hourly basis of the call closures. The teams are integrated with parts warehouses and depot service centres.
Onsite Services include:
- Data Center Maintenance
- Workgroup Maintenance
- Deployments (Projects & IMACs)
- Managed Desktop Services
- Network and Communications Maintenance and Support
- Operating System (OS) Support
- Back Line Support
- Specialty Equipment Services
- Audio-Video Equipment
- Video Conferencing Systems
- PA System
- EPABX / Fire Alarm
- CCTV & Other Security Products